True Matchmakers – Terms of Use and Service Agreement

1. Acceptance of Terms

This agreement ("Agreement") constitutes a legally binding contract between you (“you,” “user,” or “member”) and True Matchmakers (“we,” “us,” or “our”). By registering an account or using our services, you confirm that you understand and agree to these Terms of Use.

We may update this Agreement at any time. Significant changes will be communicated via email or a prominent notice on the website. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

2. Nature of the Service

True Matchmakers provides an online matchmaking platform for individuals seeking long-term, committed relationships. We are not a dating app and do not support casual encounters or commercial use of the Platform.

Our services include personalized profile creation, curated introductions, compatibility assessments, and optional premium membership features.

3. Eligibility

To use our services, you must:

• Be of legal age to marry in your jurisdiction (18+ in most Canadian provinces),
• Be legally single (never married, separated, divorced, or widowed),
• Have the capacity to enter into a binding contract,
• Use the Platform for personal, non-commercial purposes.

By registering, you confirm that all information you provide is truthful and accurate. You may create a profile on behalf of an adult child or relative only with their consent.

4. Account Security

You are responsible for maintaining the confidentiality of your login credentials. You agree to:

• Immediately report any unauthorized use of your account,
• Log out of your account at the end of each session,
• Not share your account with others.

We reserve the right to suspend or terminate accounts that compromise security or breach these terms.

5. Membership and Fees

We offer both free and premium membership tiers. Fees, if applicable, are non-refundable except as required by Canadian consumer protection laws or as explicitly stated in writing.

Premium memberships may include access to exclusive features such as advanced compatibility reports, priority introductions, and profile boosts.

6. Use Restrictions

You agree not to:

• Use the Platform for commercial purposes or promote any business, product, or service,
• Harass, impersonate, or misrepresent yourself to other users,
• Post false, misleading, or offensive content,
• Attempt to scrape, copy, or reuse content from the site,
• Interfere with the functionality or security of the Platform.

We reserve the right to moderate, remove, or restrict any user content that violates these terms or undermines the integrity of the service.

7. User Conduct

You are expected to treat all members with respect and dignity. We do not tolerate:

• Inappropriate language or behaviour,
• Use of the platform for casual relationships or solicitation,
• Discrimination, harassment, or hate speech of any kind.

Violations may result in immediate termination of your account without refund.

8. Content Ownership and License

You retain ownership of the information and content you provide. By submitting content (including photos, testimonials, or messages), you grant True Matchmakers a limited, non-exclusive license to use, display, and process this content solely for the purpose of providing our matchmaking services.

You may not copy or distribute any content from the Platform without written permission.

9. Privacy and Data Use

Your use of the Platform is governed by our [Privacy Policy]. By using our services, you consent to the collection, use, and sharing of your information in accordance with the policy.

10. Termination

You may delete your account at any time. We reserve the right to suspend or terminate accounts for:

• Breach of these terms,
• Inappropriate conduct,
• Misuse of the service,
• Fraudulent information.

No refunds will be provided for terminated accounts unless otherwise stated in writing.

11. Limitation of Liability

True Matchmakers is not liable for:

• The outcome of any match or relationship formed through the Platform,
• Any damages resulting from your use of or inability to use the Platform,
• Content posted by other members.

Our service is provided “as is” without warranties of any kind, express or implied.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of British Columbia, Canada. Any disputes shall be resolved exclusively in the courts of Vancouver, BC.

13. Reporting Misuse

If you encounter inappropriate behavior, impersonation, or misuse of the Platform, please report it to us at truematchmakers@gmail.com.

14. Contact Information

For questions or concerns regarding these Terms, please contact: True Matchmakers
📍 Vancouver, BC, Canada
📧 truematchmakers@gmail.com
📞 +1 (604) 213-2728